Privacy Policy

1. Introduction

Welcome to Mochi Zen ("we," "our," or "us"). Mochi Zen LLC, located in Miami, Florida, operates the Mochi Zen mobile application and web application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we may collect the following personal information:

• Account Information: Email address, display name, and password (managed through Firebase Authentication).
• Profile Information: Onboarding questionnaire responses, including health and wellness goals.
• Journal Entries: Text content, mood ratings, and titles you enter in the journaling feature.
• Weight Data: Weight entries, measurement units, dates, and optional notes you log in the weight tracker.
• Food & Nutrition Data: Food log entries, meal types, calorie and macronutrient information, macro targets, and saved meals.
• Meal Photos: Images you capture or upload for AI-powered meal analysis.
• Payment Information: Subscription and transaction data processed through Apple App Store, Google Play Store, or Stripe. We do not directly store your credit card numbers; payment processing is handled by these third-party providers.

2.2 Automatically Collected Information

When you use the Service, we may automatically collect:

• Usage Data: Session progress, listening history, session completion data, streaks, total minutes listened, and voice preferences.
• Device Information: Device type, operating system, and platform (iOS, Android, or web).
• Log Data: Error logs and diagnostic information to improve the Service.

2.3 Information from Third-Party Services

We use the following third-party services that may collect information:

• Firebase (Google): Authentication, cloud database (Firestore), and analytics.
• Amazon Web Services (AWS): Image storage (S3) and serverless computing (Lambda) for meal photo analysis.
• Google Gemini AI: AI-powered meal photo analysis to estimate nutritional content.
• Apple App Store / Google Play Store: In-app purchase and subscription management.
• Stripe: Web-based payment processing.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service, including hypnotherapy session delivery, journaling, weight tracking, food logging, and meal analysis features.
• Create and manage your account and authenticate your identity.
• Process subscriptions and payments through Apple, Google, or Stripe.
• Analyze meal photos using AI to provide estimated nutritional information.
• Track your progress across sessions, weight goals, and nutrition targets.
• Personalize your experience, including voice preferences and session recommendations.
• Improve and optimize the Service through usage analytics and error monitoring.
• Communicate with you about your account, subscription status, or Service updates.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Third-Party Service Providers

We share information with third-party service providers that help us operate the Service:

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

4.3 Business Transfers

If Mochi Zen LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

5.1 Where We Store Your Data

Your data is stored using the following services:

• Firebase Firestore (Google Cloud): Account information, profiles, journal entries, weight logs, food logs, session progress, and subscription data.
• Amazon S3: Meal photos uploaded for analysis.
• Third-party payment processors: Subscription and payment records maintained by Apple, Google, and Stripe.

5.2 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS).
• Firebase Authentication with secure token-based access.
• Presigned URLs for secure, time-limited image uploads.
• Firestore security rules restricting data access to authenticated users.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data is retained until you delete your account.
• Journal entries, weight logs, and food logs are retained until you delete them or your account.
• Meal photos are stored in AWS S3 and may be retained for a reasonable period for service functionality.
• Subscription data is retained as required for billing, legal, and audit purposes.

If you wish to delete your account and associated data, please contact us at support@mochi-zen.com.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: You may stop using the Service at any time. You can delete individual journal entries, weight entries, and food log entries within the app.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at support@mochi-zen.com.

8. Children's Privacy

The Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@mochi-zen.com.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected.
• Right to Delete: You may request deletion of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Do Not Sell: We do not sell your personal information.

To exercise your CCPA rights, contact us at support@mochi-zen.com.

11. International Users

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using the Service, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the app or on our website and updating the "Last Updated" date at the top of this document. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Mochi Zen LLC
Miami, FL
Email: support@mochi-zen.com
Website: https://mochi-zen.com